Refund policy
At TPI, customer satisfaction is important to us. Please review our Return & Refund Policy before placing your order.
Standard In-Stock Products
Non-customized, in-stock products may be returned within 30 days of the purchase date with prior authorization from TPI.
Approved returns may be subject to a restocking fee of up to 15%, depending on the product and return circumstances. Unless the return is the result of a TPI error or a damaged or defective product, customers are responsible for all return shipping costs. Original shipping charges are non-refundable. To request a return, please contact your Sales Associate with your order number and the items you wish to return. Returns sent without prior authorization may be refused.
Custom Products
Custom products are manufactured specifically to your approved specifications. Because drawings, engineering review, and customer approval are required before production begins, all custom products are non-returnable and non-refundable.
Once production has begun, custom orders may not be canceled without TPI's written approval. Customers are responsible for carefully reviewing and approving all drawings, artwork, specifications, quantities, and order details before providing final approval.
Damaged or Defective Products
If your order arrives damaged or you receive a defective product, please notify your Sales Associate as soon as possible after delivery. TPI will review the issue and, at its discretion, provide an appropriate resolution, including repair, replacement, or refund when applicable.
Return Conditions
Returned products must be:
- Unused
- Uninstalled
- In their original condition
- In their original packaging
TPI cannot accept returns or issue refunds for products that have been used, installed, altered, or damaged after delivery. All returned products are subject to inspection upon receipt before a refund or credit is issued.
Return Process
Once your return request has been approved, TPI will provide return authorization instructions and the appropriate shipping address. Refunds or credits will be processed after the returned product has been received, inspected, and approved in accordance with this policy.
For questions about this policy or to request a return authorization, please contact your Sales Associate.
Last Updated: July 2026